Shipping & Terms of delivery

Terms of delivery

CakeSupplies Nordics is taking advantage of both Finland and Netherland warehouses in its stocking process to offer largest possible product selection. In this, slower moving items are stocked in NL warehouse, while critical and fast moving items in Finland warehouse. When placing products in the shopping cart, you will be able to see the delivery times of the products. When placing a customer order through our website, a delivery contract is made. The customer will receive an order confirmation via email as soon as payment is confirmed (status confirmed). CakeSuppliesNordics is committed to deliver the requested products as far as stock allows and the customers has committed to the chosen payment method and has taken notice of our general terms.

The customer order will be processed within 2 working days and shipped between 2 to 3 working days, depending on first come first serve bases and the total workload. In the customer account, the status of the orders can be followed. After having completed the order process and confirmed payment method, the status is ‘confirmed’. After shipping the order, the status will be ‘complete’, which will also be confirmed by email. Also, we will send the official invoice by email (only) upon shipping.

Via the site it will be shown if items are not available or temporarily out of stock. These items cannot be included in the order, the system will prevent it. This will avoid having ordered and paid for items, which cannot be delivered.

When an article you ordered is unexpectedly unavailable when your order is pending, it will be removed from your order. If the order has been paid in advance, we will send you a credit invoice for the undelivered article. Missing items will not be placed in backorder and should be re-ordered. Orders that are paid after delivery, will only have the articles on the invoice that where in stock.

Shipping

At CakeSuppliesNordics we assume that your order will reach you in perfect state. Packages are delivered by PostNord. The shipment type is either parcel or pallet depending on order size. You can see the shipment charges in your checkout page.

The customer order will be processed within 2 working days and shipped between 2 to 3 working days, depending on first come first serve bases and the total workload. In addition, the NL warehouse items will add approximately five(5) days to shipping time.

On the day we dispatch your order, we will send you an e-mail to confirm the dispatch of your order with a copy of the invoice in pdf format. When you receive this e-mail, your order will be delivered in 1-2 working days to your address.