Frequently asked questions (FAQ)

Our online store is designed for businesses, retailers, cafés, bakeries, catering companies, restaurants, associations, and other professionals purchasing products at wholesale prices.

Yes. Our online store is intended for business customers only. During registration, you will be asked to provide your company details.

Register for a business account and sign in. Once your account has been approved, you will be able to view your pricing and place orders.

Register here

The minimum order value is displayed in the online store or specified in your customer agreement. Unless otherwise agreed, the default minimum order value is €100 (excluding VAT).

Our product range includes baking supplies, cake and pastry decorations, food colourings, icings, disposable tableware, party decorations, balloons, gift packaging, seasonal products, and much more.

We offer a selection of over 8,000 products from more than 50 top brands.

Trading Unit refers to the standard sales pack quantity of a product. For example, if the Trading Unit is 6, the standard sales pack contains 6 items. Ordering full trading units gives you the best wholesale price, although smaller quantities can also be ordered at a slightly higher unit price.

Yes. We recommend ordering products in their standard sales pack quantities (Trading Unit = Number of units per sales pack), as this gives you the best wholesale price. The sales pack quantity for each product is shown on the product page.

You can also order quantities below the sales pack, but the unit price will be slightly higher.

Yes. You can download your company’s price list by logging into your customer account.

Your price list includes:

• Your company-specific prices
• Product information
• Suggested retail prices (SRP) for each product

Yes. By downloading your price list from your customer account, you can view your purchase prices as well as the suggested retail prices (SRP) for each product.

Products that are in stock at our Finnish warehouse are usually dispatched within 1–3 business days after we receive your order.

We operate warehouses in both Finland and the Netherlands.

• If all the products in your order are available from our Finnish warehouse, your order will usually be dispatched within 1–3 business days.
• If a product is not available in Finland but is in stock at our warehouse in the Netherlands, the delivery time is approximately one week.
• If your order contains products from both our Finnish and Dutch warehouses, we will normally ship the complete order in a single delivery from our Finnish warehouse once the products from the Netherlands have arrived.

Yes. Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number.

Product availability is displayed in your shopping cart. If, despite our inventory information, an item is unexpectedly out of stock, we will contact you to agree whether the available items should be shipped first or whether the complete order should be held until all products are back in stock.

If your order has not yet been processed or dispatched, changes are usually possible. Please contact our customer service as soon as possible.

We offer the most common payment methods for business customers. The available payment options are displayed during checkout.

Invoice payment may be available depending on your company’s credit status and any existing customer agreement.

Returns are handled in accordance with our Terms and Conditions of Sale and Delivery. Please contact our customer service before returning any products.

Please contact us as soon as possible and include your order number along with photos of the damaged or incorrect items. We will investigate the issue promptly and provide a suitable solution.

No. Our online store is exclusively intended for business and wholesale customers.

Yes. We offer competitive pricing based on your business needs. Please contact our customer service team, and we will be happy to prepare a personalised quotation for you.

We recommend subscribing to our newsletter and following our online store to be among the first to hear about new products, seasonal items, and special promotions.

You can subscribe to our newsletter when registering your customer account.

Yes. All products intended for food use comply with the applicable food safety legislation. Product-specific information is available on each product page.

You can contact our customer service by email or through our contact form. We aim to respond to all enquiries as quickly as possible during business days.